Wednesday, April 29, 2015

Lucky Breaks: The breadman, the auditor & me.

Evening everyone,

There is no doubt about it but every business needs a lucky break.

The biggest break we ever had came in 2006, when a bread supplier came in to pitch business to us, his bread was great, but didn't come in commercial sizes, so wasn't right for us. As he left he picked up a brochure we had produced. His next call was to a small Gallery/Cafe whose sandwich supplier had ceased trading,He passed on my brochure and two days later The Delicious Food Co were the new sandwich supplier. Enquiring as to who the previous supplier had supplied I found amongst others two gems.

 Ernst & Young and Avoca Suffolk St.

I made contact & set up meetings with both clients. After pitching to AVOCA, they were so impressed they had placed   their very first order with us before I'd even  got back to the car. It was the start of a great relationship &  we continued  to make sandwiches under the AVOCA label for a number of years.

The next client, Ernst & Young as it was known then, was a bit more tricky as the catering facility was run by a contract catering company.Getting on the approved supplier list was as difficult as getting a mortgage in 2013.
 However the EY client loved us & ultimately he called the shots.

This required an audit of our food business...to be honest we hadn't a clue. Sure we had a HACCP system, but it was basic. Our (commercial) kitchen was full of cookery books, pretty ceramic platters, a kind of Kath Kidson meets Martha Stewart, mixed with a little bit of Nigella (to keep Mr Delicious smiling). The scope of the audit was 32 pages long & covered things I thought petty ...specification sheets for packaging materials....water certificates...a corporate responsibility statement...OMG..

But the auditor (who had flown in from the UK to do the audit), saw something in us, a small business making seriously good food, albeit in a slightly disorganised way. The audit took 12 hours as both he & I looked for a way to get us over the line: the line from Martha kitchen to a proper professional food business..and we got there (achieving A grades, no less,  in our past two audits for that same client)

Ultimately that one act of passing on our brochure, transformed our business & led to clients that included not only AVOCA, EY, but Citibank, PWC, RTE, Google, Yahoo, Deloitte, Bank of New York..and many many more...

Now wasn't that one hell of a  lucky break !

Shirley


Monday, April 13, 2015

Me, Bord Bia & The (Dublin Food) Chain Gang

Evening All,

By now if you've been paying attention you will know that I'm a bit of a procrastinator...

Benjamin Franklins'  quote

"why put off  until tomorrow when it can be done today"
has been amended in my head replacing "today" with "tomorrow", 

 Leaving things to the last minute, pulling things out of the bag,  well,  that's something at which I excel  I always know I'm onto something I really want to do when I start early, plan in advance & hit that deadline fifteen minutes before it expires.

So, when I got an email from Dublin Food Chain announcing a trip to London with a group other Foodies & Bord Bia to suss out food trends over there I was on to it like a bat out of hell. I emailed by return with a very definite "expression of interest" and despite the trip being over subscribed three fold , as one of the early birds I secured a much coveted place on board.

Dublin Food Chain was started a few years ago by  James Burke a man with a wealth of experience in the food business with a vision & passion to put something concrete together that would bring small food businesses together to share ideas, to mentor & to inform each other.The work that James, Bord Bia & LEO  are doing to support small food businesses is phenomenal.

However despite all the help that is out there I find it difficult to take the time to reach out & explore the many options for help that are available. Self employment can be a lonely place which is why I was so excited about this trip, not only would I have a chance to see first hand what the trends in the ready to go market are in London, get ideas for packaging etc, but I would get a chance to meet my fellow foodie colleagues.

The trip was last Friday and it was a triumph,It was organised with the skill of a military operation. Starting in Kings Cross we visited food business after food business, taking pictures, absorbing the trends, connecting with each other. We walked miles in the sunshine, exchanged tips & stories of the  worries & successes of our businesses, we swapped business cards,  made & received suggestions that might be useful to each other.

At the end of the day, tired, excited & inspired I realised that the most important thing that I took from the day was that in the food business in Dublin, with such a wonderful supportive community nobody need ever feel alone.

Bless you all.

Shirley
x

(Owner of The Delicious Food Co)